I want my customers to be satisfied with the purchased items! Please carefully read the description of the items and if any questions, contact me before making the purchase.
Returns are accepted within 14 days after you have received the item. If you would like to return a purchased item, please contact me.
IMPORTANT – the returned item must be unused. All shipping charges are the responsibility of the buyer. Please note that custom orders can not be returned and refunded.
I take great care to safely pack my hats and fascinator for the journey, but in case any item arrives damaged, please contact me within 14 days of the items arrival so that I can arrange a refund or exchange. I will require pictures of the damaged item, so that I can evaluate the damage, understand what the problem was and avoid such situations in the future.
I will issue a refund within 14 days of receiving the returned item. I will refund the price of the purchased item/-s but not the shipping costs.