This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through RUBINAMILLINERY.com.

PERSONAL INFORMATION WE COLLECT

To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, phone number, payment information, and the details of the product that you’re ordering. You can place an order as a “Guest” of to make the order process more convenient you can also create an account in our website. When placing an order you may also need to provide us with additional personal information (hair colour or head size for a hat, for example).

You can also subscribe or opt in to our newsletter, providing your e-mail address, name and select the ways you would like us to contact you.

We use Google Analytics to gather statistics how customers use our web site. This means when you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to this website, and information about how you interact with the website.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information that we collect generally to fulfill any orders placed through our web site (including processing your payment information, arranging for shipping. Additionally, we use this Order Information to:

• Communicate with you
• Screen our orders for potential risk or fraud
• Notify you of order changes and other information
• When you have subscribed to our mailing list, provide you with information or advertising relating to our products or services.
• Analyze web statistics through Google Analytics on how customers use our web site
• We may also be required to retain this information to comply with legal and regulatory obligations, such as accounting purposes.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use PayPal and STRIPE so that you can make payments in our online store. You can read more about how PayPal uses your Personal Information here. You can read more about how Stripe uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here.

If you subscribe or opt in to our newsletter, your information will be stored by Klaviyo who have in place strong privacy protections that mean your data is stored appropriately and in line with EU legal requirements.

COOKIE POLICY

We may automatically collect certain data from you as you use our website by using cookies and. Please see our cookie policy below for more details about this.

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customised the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

Our site uses Google Analytics, WooCommerce, Klaviyo, Facebook/Meta cookies. You can always disable the cookies in your browser; the guides on how to do it are as follows: Google Chrome, Internet Explorer, Safari. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at rita@rubinamillinery.com.