Digital Gift Card

Most of the items in my online shop are made to order and are usually ready in 1-2 weeks, but in the busy season - April to July - it can take up to 3 weeks.

Some of the items in my online shop are ready for shipping (please see item description). These items will be shipped within 1-2 business days after receiving payment.

If you need a rush order please contact me before making the purchase and I will see how I can help you get the chosen item in time.

For customers outside the EU there may be additional import charges per your government. It is the responsibility of the customer to pay any import charges/ customs duties.

Deliveries within Europe, EU usually take 5-10 business days. Deliveries outside EU - UK, Norway, Switzerland - will take slightly longer due to customs procedures. It is also possible to upgrade to express shipping via DHL or FedEx, the costs start at 39EUR. Please contact me if you need your order fast.

Regular mail deliveries to USA, Canada will take 9-15 business days, FedEx delivery - 3-7 business days.

Regular mail deliveries to Australia, Asia can take up to 3-4 weeks. Please contact me for the rates and delivery times for Express delivery via FedEx and DHL.

All the products found on this website have been produced in Latvia, EU by Bergmann SIA (Ltd.) under the brand name "RUBINA Millinery".

Contact information:

Bergmann SIA
Darza 13, Adazi, Adazu novads, LV-2164, Latvia
rita@rubinamillinery.com

General Warnings

-Keep out of reach of children and pets—small parts may present a choking hazard.
- Keep packaging, fabric components, and decorative elements away from naked flames and heat sources.
- Handle with care—each hat and headpiece is handcrafted and delicate. Treat them gently to avoid damage.
- Embellishments such as pearls, feathers, and decorative details may bend, break, or become sharp under pressure.
- Ribbons, veils, and extended decorative pieces should be worn securely to avoid strangulation risks.

Usage Guidelines

- Remove hats and headpieces before sleeping, bathing, or engaging in strenuous activities.
- Avoid direct contact with perfumes, hair products, lotions, and chemicals—apply these before wearing your accessory.
- Avoid makeup in areas where your hat or headpiece will come into direct contact with your face.
- When securing with combs, clips, Alice bands, or hat elastics, ensure they are properly fastened for comfort and stability.
- Weather matters—most hats and headpieces are not designed for rainy or extremely windy conditions.
- Felt hats can tolerate light rain or snow but should be left to dry naturally at room temperature. Do not dry them near heat sources, as this may cause shrinkage.
- Be mindful when wearing your hat—hats add extra height, so take care when entering cars or small spaces to prevent damage.

Care Instructions

- Cleaning: Hats and headpieces cannot be washed—be cautious when wearing makeup or consuming food and drinks.
- In case of a stain, gently clean with a soft, dry cloth or sponge. Felt hats can be lightly steamed and brushed with a hat brush to refresh their look.
- Veil Care: Hat veils are made from polyester and can be ironed on a low setting for synthetic fabrics. Always place a thin cotton cloth or tissue paper between the veil and the iron to avoid damage.
- Storage: Keep hats and headpieces in their original packaging in a dry, moisture-free environment. Avoid direct sunlight, as prolonged exposure may cause discolouration.
- Handle with care—delicate fabrics, flowers, feathers, and veils can snag on metal settings or embellishments.
- Avoid pulling, twisting, or excessive force on both the hat base and decorative elements to maintain the integrity of the piece.

By following these guidelines, you’ll help preserve the beauty and longevity of your handcrafted hat or headpiece.